Privacy

DC West respects your privacy and is committed to the protection of it. This privacy policy explains why and when we collect your personal information, and how we use that information. The policy also explains where and why your information may be disclosed to third parties, and the security measures used by DC West to help protect your personal information.

We understand that the privacy of your personal details, and the security of your transactions with us, is of paramount importance to you. DC West has therefore adopted data protection policies with respect to your privacy and security. DC West ‘ Privacy Policy sets out the rules we will abide by when dealing with personal information we collect from individuals in the course of our business.

We may make alterations or additions to this policy from time to time. Should we do so, we will update the policy on our web site. We require that all our customers agree to abide by our Privacy Policy as part of our terms of trade. This policy also applies to users of our web site who are not customers of DC West.

Please note that we cannot and do not assume any responsibility for the privacy or security practices of any other web sites which you may be able to access through our site, or for our customers’ level of compliance with our code.

What Information Do We Collect?

DC West collects different information about you at different times. There are three broad categories of information that we collect from you:

Information we require to supply our services

When you first sign up or contract with DC West for our services, or when you make an inquiry about our services, we request information such as your name, address, telephone number and email details.

Non personally identifying information

In addition to the information you specifically provide above DC West operates statistics gathering software on its web site to collect information about the number of visitors coming to the site. No identifying information is collected by this software. The software records the IP address of the visitor only. We use this information to improve our own technical structure and performance, and to determine which areas of our web site are most popular.

Other demographic information

If you respond voluntarily to our surveys or other interactive communications, we collect the responses and use the information to improve the quality and range of DC West’s products and services.

How Do We Use Personal Information We Have Collected?

We collect and use your personal information to operate our web site and deliver our services to you. We will use your personal information to provide you with:

Technical support
Billing and credit control
Sales support
Product upgrades and information.

You may stop the delivery of future promotional email from DC West by mailing or emailing your intention to no longer receive promotional material.

We will treat all information we collect from you as strictly confidential. DC West does not rent or lease its customer lists to third parties. We will not reveal, disclose, sell, distribute, rent, licence, share or pass onto any third party any personal information that you may have provided to us unless we have your express consent to do so, other than in the circumstances set out in the next paragraph.

We will disclose your personal information, without notice or your consent, only if:

We are required to do so by law or in the good faith belief that such action is necessary to conform with the laws, applicable code of conduct or legal process served on us in relation to our business or web site;
To protect and defend the rights or property of DC West;
If we consider it necessary to do so in order to enforce or apply the terms of any of our agreements with you;
If we sell our business or part of it.

Security

DC West has implemented security features in our database to protect your personal information from unauthorised access. We maintain our servers in a controlled, secured environment. Only staff that need to have access to your personal information in order to perform their job function are authorised to access the database. Constant changes to the Internet and technology mean that we cannot guarantee that data transmission will be 100% secure, or safe from attack by unauthorised intruders.

How to Access & Correct Your Personal Information

From time to time you may need to update your personal information. We keep this information in a secure environment. In order to amend any of your personal information, please email or mail us with the new information.